Guest Support
Frequently Asked Questions
Everything you need to know about our offline poker lounge, tournaments, dining, and booking.
We've compiled answers to the most common questions from our guests. If you don't find what you're looking for, our team is happy to help.
The Lounge
What is an Offline Poker Lounge?
A Live Social Club and Restaurant
An offline poker lounge is a physical venue where people gather to play poker in person, enjoy gourmet dining, and socialize in a sophisticated setting. Unlike online poker, everything happens face-to-face with real cards, chips, and dealers.
- Shuffleand Hearth combines a premium card room with a gastropub-style restaurant and bar.
- It's a social club atmosphere focused on fun, skill, and community.
- Professional tables, live dealers, and a full dining menu are all under one roof.
The Shuffleand Hearth Experience
Our venue offers professional poker tables, live dealers, and a full dining menu, all under one roof. Guests can reserve a seat at a tournament or book a private table for friends. The atmosphere is upscale yet welcoming, with a focus on hospitality.
Tournament Play
How Tournament Buy-ins and Chips Work
Entry Fee Covers Your Tournament Experience
When you buy into a tournament, your entry fee covers your tournament chip allocation, seat reservation, and access to club amenities. Chips are used solely for tournament play and have no cash value. The buy-in is a flat fee for participation, not a wager.
- Tournament chip allocation for structured play
- Reserved seat at a professional poker table
- Access to the lounge, dining service, and professional dealers
Points, Trophies, and Rankings
Tournament success is measured in points, trophies, and club rankings—not money. Players accumulate points based on their finishing position. Top performers earn trophies and prestige within the club. This keeps the focus on skill and enjoyment.
Legal Social Play
Is Real Money Wagered?
Strictly Social, Points-Based Play
No cash is ever played on our tables. All games are played strictly for points, trophies, and tournament ranking. This ensures a legal, relaxed environment for all guests. The focus is on skill, strategy, and social interaction. Our format is fully compliant with Australian regulations for social gaming.
New Players
Can Beginners Join?
Absolutely, Beginners Are Welcome
Yes, beginners are warmly welcomed at Shuffleand Hearth. Our friendly dealers and beginner-friendly tournament structures make it easy to learn and enjoy Texas Hold'em. Dealers are happy to explain rules and etiquette. Tournaments often include beginner tables or slower blind levels.
You can also review our Poker Guide for hand rankings and tips.
Learn at Your Own Pace
We offer a relaxed atmosphere where you can ask questions and improve your game without pressure. Many guests start as beginners and become regulars. Our staff is trained to provide a welcoming experience.
Table-Side Service
Dining at the Poker Tables
Full Table-Side Dining and Drinks
Yes, you can enjoy our gourmet dining menu right at the poker table. Our staff provides full table-side service for food and drinks. Choose from a range of dishes crafted by our chefs. Beverages include craft beers, wines, and non-alcoholic options. Service is designed to be unobtrusive during play.
A Gastropub Experience
Our dining menu is a key part of the Shuffleand Hearth experience, offering upscale pub fare with a modern twist. View our full menu on the Dining page. Dietary requirements can be accommodated.
Reservations
How to Book a Seat or Private Table
Online Reservation or Phone Booking
Booking is easy: use our online reservation form or call our table booking hotline. Online: Fill out the booking form on our Contact page or via the booking modal. Phone: Call +61 2 9283 7419 to speak with our team. For private tables, specify your preferred date and group size.
Book a TableWhat to Expect After Booking
Once booked, you'll receive a confirmation with details about your visit. We recommend arriving 15 minutes early to settle in. Dress code is smart casual.
Contact UsYour Seat Awaits
Take Your Seat at the Table – Great Poker, Fine Dining, Good Company
Join us for an unforgettable evening of social poker and gourmet dining. Book your table and chips online or by phone. Download our tournament rulebook for more details.