Privacy Policy
This Privacy Policy explains how Shuffleand Hearth collects, uses, discloses, and protects your personal information when you visit our website or use our services.
We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy applies to all personal information collected through our website, booking system, and in-person interactions at our venue. By using our website or services, you consent to the practices described in this policy.
Information We Collect
We collect personal information that you voluntarily provide to us when you interact with our website, make a booking, or visit our venue.
Types of Personal Information
- Contact information: name, email address, phone number.
- Booking details: date, time, number of guests, table preferences.
- Payment information: if you purchase dining or event packages (note: all poker play is points-based, no real money involved).
- Technical information: IP address, browser type, device information, and cookies (see our Cookie Policy).
- Other information: any other information you choose to provide, such as dietary requirements or accessibility needs.
How We Use Your Information
We use your personal information for the following purposes:
- To process and manage your table reservations and event bookings.
- To communicate with you about your bookings, including confirmations and reminders.
- To provide customer support and respond to your inquiries.
- To improve our website, services, and customer experience.
- To send you promotional materials, if you have opted in to receive them.
- To comply with legal and regulatory obligations.
Disclosure of Personal Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may disclose your information to trusted service providers who assist us in operating our website, processing bookings, or providing services (e.g., payment processors, IT support). These providers are contractually obligated to keep your information confidential and secure.
We may disclose information if required by law, such as in response to a court order or government request. We may also disclose information to protect the rights, property, or safety of Shuffleand Hearth, our customers, or others.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
- We use industry-standard encryption (e.g., SSL) for data transmission.
- Access to personal information is restricted to authorized personnel only.
- We regularly review our security practices and update them as needed.
- Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure; we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
- Booking information is typically retained for 12 months after your last visit, unless you request earlier deletion.
- Marketing preferences are retained until you unsubscribe.
- Financial records may be retained for up to 7 years to comply with tax and accounting obligations.
- After the retention period, we securely delete or anonymize your personal information.
Your Rights
Under the Australian Privacy Principles, you have the right to access and correct your personal information held by us.
- You may request access to your personal information by contacting us using the details below.
- We will respond to your request within a reasonable timeframe, usually within 30 days.
- You may request correction of inaccurate or incomplete information.
- You may request deletion of your personal information, subject to legal retention requirements.
- You may opt out of marketing communications at any time.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Material changes may be communicated via email or a notice on our website.
Last Updated: 1 July 2025
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
- Email: [email protected]
- Phone: +61 2 9283 7419
- Address: 1 Crown Street, Sydney NSW 2000, Australia